Refund policy

Overview

We want you to be completely satisfied with your premium Mediterranean leather sandals and clogs. This Refund Policy explains your rights when returning items, how to request a return or exchange, and how refunds are processed. It applies to all orders placed through our online store and shipped within the European Union. Nothing in this policy affects your statutory rights as a consumer under applicable EU law.

Your Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer based in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with Directive 2011/83/EU on consumer rights.

The withdrawal period expires 14 days from the day on which you (or a third party indicated by you, other than the carrier) take physical possession of the goods. Where your order is delivered in multiple shipments, the period runs from the day you receive the last item.

To meet the withdrawal deadline, it is sufficient that you send your communication exercising the right of withdrawal before the 14-day period has expired.

How to Request a Return or Exchange

To start a return or exchange, please contact us by email at contact@meirellemaibulun.com with the following details:

• Your order number
• The item(s) you wish to return or exchange
• Whether you would like a refund or an exchange (and, for exchanges, the preferred size or model)
• The reason for the return (optional, but it helps us improve)

You may use a clear written statement to inform us of your decision to withdraw (for example, a letter sent by post or an email). Once we receive your request, we will reply with detailed return instructions and the return address. Please do not send any item back before receiving these instructions.

Condition of Returned Items

To be eligible for a refund or exchange, items must be returned:

• Unworn and unused, with no signs of wear, scuffing, or damage to the soles or leather
• In their original packaging, including any dust bags, boxes, tags, and accessories
• In the same condition in which you received them

We recommend trying on footwear on a clean, soft, indoor surface to preserve the soles. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. We reserve the right to reduce the refund amount, or to decline a return, where items show evidence of wear or damage beyond such reasonable handling.

Return Shipping Costs

Where you exercise your right of withdrawal, you are responsible for the direct cost of returning the goods to us, unless otherwise agreed in writing. We recommend using a tracked and insured shipping method, as we cannot be held responsible for returns lost or damaged in transit.

If the item is faulty, damaged on arrival, or not as described, we will cover the cost of return shipping in full (see "Faulty or Incorrect Items" below).

Refund Method and Timing

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, we will process your refund to the original payment method used for the purchase. You will not incur any fees for the refund.

We will issue the refund without undue delay, and in any event within 14 days of the day on which we are informed of your decision to withdraw. However, we may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is the earliest.

Refunds include the price of the returned item(s) and, where the entire order is returned under the right of withdrawal, the standard delivery cost originally paid. Please note that the time it takes for the refunded amount to appear in your account depends on your bank or payment provider.

Exchanges

If you would like a different size or model, the fastest way is to return the original item for a refund and place a new order. Where stock allows, we may also arrange a direct exchange — please mention this in your return request and we will confirm availability and any applicable shipping costs.

Faulty or Incorrect Items

All our footwear is covered by the statutory legal guarantee of conformity. If an item arrives faulty, damaged, or differs from what you ordered, you are entitled to a repair, replacement, price reduction, or refund as provided by applicable EU consumer law.

Please contact us at contact@meirellemaibulun.com as soon as possible, and within a reasonable time of discovering the defect, including your order number and photographs of the issue. For confirmed faulty or incorrect items, we will cover the cost of return shipping and arrange a repair, replacement, or full refund at no additional cost to you.

Non-Returnable Items

Certain items may be excluded from the right of withdrawal where permitted by law, such as goods that have been made to your specifications or clearly personalised, or sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Any such exclusions will be clearly indicated on the relevant product page.

Contact Us

For any questions about returns, exchanges, or refunds, please contact our customer support team at contact@meirellemaibulun.com. We aim to respond to all enquiries promptly.

This policy is operated by SICLOPAY LTD - Spyrou Kyprianou Avenue 14, Lemesos, 3070, Chipre. All prices and refunds are processed in Euros (EUR).