Terms of service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of this online store (the "Store"), operated by [Registered company name and address] ("we", "us", "our"). The Store sells premium Mediterranean leather sandals and clogs to customers across Europe. By browsing the Store, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Store.

These Terms apply alongside our Privacy Policy, Refund Policy, and Shipping Policy, which together form the agreement between you and us.

2. Eligibility and Store Use

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order. By using the Store, you confirm that the information you provide is accurate and complete and that you are legally able to enter into a binding contract.

You agree to use the Store only for lawful purposes. You may not:

  • Use the Store in any way that breaches applicable EU or national laws;
  • Attempt to gain unauthorised access to the Store, its servers, or related systems;
  • Introduce malicious code, interfere with the Store's operation, or scrape content without permission;
  • Place orders that are fraudulent or made in bad faith.

3. Products and Descriptions

We take care to describe and display our products as accurately as possible, including materials, sizing, and care details. As our sandals and clogs are crafted from natural leather, slight variations in colour, grain, and finish are inherent to the material and are not defects.

Product images are for illustration purposes; actual colours may vary depending on your device's display settings. We reserve the right to correct any errors or inaccuracies in product information and to update descriptions, availability, and specifications at any time without prior notice.

4. Pricing and Payment

All prices are listed in euro (EUR) and, where required, include applicable VAT. Any additional costs such as shipping fees are shown separately during checkout before you confirm your order.

We make every effort to ensure pricing is correct. In the event that a product is listed at an incorrect price due to a technical or human error, we reserve the right to cancel the order and refund any amount paid. Payment must be made in full at the time of ordering using one of the payment methods offered at checkout.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products subject to these Terms. After you submit an order, you will receive an order confirmation email acknowledging that we have received it. This acknowledgement does not constitute acceptance of your order.

A binding contract is formed only when we send you a dispatch confirmation indicating that the products have been shipped. We reserve the right to refuse or cancel any order before dispatch, including where:

  • The product is out of stock or no longer available;
  • There is an error in the price or product description;
  • Payment could not be authorised;
  • We suspect fraudulent or unauthorised activity.

If we cancel an order for which you have already paid, we will issue a full refund to your original payment method.

6. Shipping, Delivery, and Returns

Delivery times, shipping methods, and associated costs are described in our Shipping Policy. Your rights to cancel, return, and obtain a refund, including the statutory right of withdrawal available to EU consumers, are set out in our Refund Policy. These policies are incorporated into and form part of these Terms.

7. Intellectual Property

All content on the Store, including text, product descriptions, photographs, graphics, logos, designs, and the overall look and feel, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or commercially exploit any part of the Store without our prior written consent. You are granted a limited, non-exclusive licence to view and use the Store for personal, non-commercial purposes only.

8. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for any rights you have as a consumer under mandatory EU or national law.

Subject to the above, we shall not be liable for any indirect, incidental, or consequential losses, or for loss of profit, revenue, or data, arising out of or in connection with your use of the Store or the products. Our total liability to you for any claim arising in connection with an order shall not exceed the amount you paid for that order.

We do not guarantee that the Store will be available without interruption, error-free, or secure at all times, and we are not liable for temporary unavailability caused by maintenance or factors beyond our reasonable control.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of [country of the registered company within the European Union], without prejudice to any mandatory consumer protection provisions of the country in which you reside. Any disputes shall be subject to the jurisdiction of the competent courts of that country.

As a consumer in the EU, you may also access the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr to resolve disputes out of court.

10. Changes to These Terms

We may update or amend these Terms from time to time to reflect changes in our practices, products, or legal requirements. The version published on the Store at the time you place an order is the version that applies to that order. We encourage you to review these Terms periodically. Continued use of the Store after changes are posted constitutes acceptance of the revised Terms.

11. Contact

If you have any questions about these Terms or your order, please contact us at [support email address]. We will do our best to respond promptly. For postal correspondence, please write to [Registered company name and address].